Soft skills development workshops can serve multinational organizations towards the
improvement of internal communication between employees of various language backgrounds
attempting to collaborate on tasks and issues in performing their daily activities. Employer and
management expectations of these workshops may not be consistent with those of employees
and this gap can lead to employee pushback and even refusal to internalise and utilise the
envisioned workshop key learning points that management wants them to develop. On the bases
of years of professional experience as co-trainers holding soft skills development workshops and
receiving employer and employee feedback on their work at dozens of multinational companies
in Europe, the authors discuss critical milestones which must be met by management, in order to
lay the groundwork for more successful soft skills workshops at their organisations.