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• Soft Skills Workshops with External Trainers: Getting Them Right

  54-70

  Troy B. Wiwczaroski

  Borka Richter

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  Soft skills development workshops can serve multinational organizations towards the
  improvement of internal communication between employees of various language backgrounds
  attempting to collaborate on tasks and issues in performing their daily activities. Employer and
  management expectations of these workshops may not be consistent with those of employees
  and this gap can lead to employee pushback and even refusal to internalise and utilise the
  envisioned workshop key learning points that management wants them to develop. On the bases
  of years of professional experience as co-trainers holding soft skills development workshops and
  receiving employer and employee feedback on their work at dozens of multinational companies
  in Europe, the authors discuss critical milestones which must be met by management, in order to
  lay the groundwork for more successful soft skills workshops at their organisations.