The aim of the research, based on a qualitative methodology, is to gain an understanding of
whether external/affiliated services are provided in child protection system targeting parents or
children and young people with child protection problems. The aim is to examine the extent of a
service focused and innovative approaches in child protection, where is the place and what is the
role of civil services. The study, which based on 15 expert interviews, argues that child protection
is currently characterised by many dysfunctions, as a self-contained and isolated sub-system of
social policy, which not only fails to deliver the basic objectives of child protection in practice, but
in many cases hides structural deficiencies and systemic anomalies. There is a need to explore
new ways of child protection, including the use of volunteering, the services of civil organizations
and broad partnerships.