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The Role of Logistics Management in Public Services – Research Plan
33-43Views:242Public services and logistics are generally treated as different fields, but the tools of logistics management with the help of the Unified Services Theory can be used for the benefit of the public services. The aim of this theoretical paper is to generally introduce my topic and relevance of the research on which my PhD thesis will be based in the future. The expectations in the advanced, globalized world are pushing governments to find new methods to fulfil the needs of the citizens while keeping up or even increase efficiency and effectiveness. I believe that from a certain viewpoint the public administration system can be considered as a large scale supply network, and I am particularly interested in how we could apply logistical methods in public services to increase efficiency and effectiveness while simultaneously increase customer satisfaction. In this particular paper I would like to present how I see the connections between the concept of New Public management and the Unified Services Theory. I would like to show the similarities between them and how they could complete each other in order to serve as a background for later logistics related approaches and researches within the domain of public services.
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Development Opportunities of Health, Wellness and Sports Services in Medical Tourism Based on a Research Study
101-114Views:306The quality and quantity of additional services play an increasing role in the competitiveness of service providers in the tourism sector. In our research, our goal was to explore the service development possibilites of two different sites of a Northern Hungarian healthcare institution in the framework of a market research. In the field of services, we focused on different issues of health, wellness and sports services. Our research has shown that the availability of additional services and therapeutic recreational, sport or wellness services are important for patients as they can positively influence their quality of life and health status.
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Economic Effect of the Coronavirus on the Companies Involved in Car and Automotive Parts Trading, and Manufacture of Tires of Hungary, Including Szabolcs-Szatmár-Bereg County, in Respect of 2020
1-12Views:237In Hungary the wake of the first wave of the Covid-19 epidemic (March 2020), caused a decline in demand for goods and services in most sectors. There were sectors (accommodation services, art, recreation, etc.), which were economically severely burdened by the imposition of restrictive measures, and there were some (financial services, communication), which experienced the change positively. In our research, our goal was to assess the changes caused by the Covid-19 epidemic in the property, financial and profitability situation of the companies involved in car and automotive parts trading, and tire manufacturing, in Hungary, and within the country, in Szabolcs-Szatmár-Bereg county. We established three hypotheses: (1) As a result of the spread of coronavirus epidemic, in Hungary and in Szabolcs-Szatmár-Bereg county as well, the profitability of companies of NAICS codes 441 (car and automotive parts trading) and 4231 (wholesale of road vehicles and parts), decreased. (2) The outbreak of the epidemic had a negative impact on the liquidity of companies established in Hungary, including Szabolcs- Szatmár-Bereg county. (3) As a result of the Covid-19 epidemic, the resource structure of Szabolcs-Szatmár-Bereg county companies, analysed in the framework of research work, transformed. To prove or disprove these, secondary research was used. Finally, we put forward conclusions and proposals for the management of the companies active in this industry.
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Evaluation Opportunities tor Recreational Sport Services – Adapted to Higher Education Environment
150-164Views:236In our study, we analyse various researches dealing with quality aspects of sport services, and different quality models related to the interpretation of quality. The results which were obtained in the framework of primary research activity present the opinions of students from five different research universities. Sport services’ operation and sustainability are determined by market regulations, as parts of the service industry. Considering that the university leisure sports services take place in a competitive environment, the universities often have to compete with external sports service providers for achieving confidence of the young generations. For the qualitative tests, we used the QSport-14 measurement scale, which is generally applied by sports centres. This scale investigates the sports services according to three different aspects: (1) instructors, (2) infrastructural facilities and equipment and (3) offered sport programs. We have adapted the measurement scale to the university environment because of the differences and special characteristics of external sports service providers and university sports services. In addition, we analysed the factors influencing recreational sports, and we also examined that what changes would be needed in order to improve the quality of recreational sport activities in higher education.
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Enhancing Customer Experience in Car Servicing: Insights from Indian Markets
113-123Views:101This descriptive research has attempted to assess customers' satisfaction with services offered by car servicing firms in India. The researcher administered a structured questionnaire to 300 company customers, selected using the Systematic Random Sampling technique. Data collected were analyzed using SPSS, applying the analytical tools of Frequency, Percentage, Mean, factor analysis, cluster analysis, Chi-square and Correspondence Analysis. Results of the study have revealed that the caring nature of servicing staff, the quality of services and service personnel, and the convenience and comfort offered to customers have been identified as the most important factors affecting customer satisfaction.
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Mixing Power Requirement Determination in Agitated Drum Using Dimensional Analysis
76-88Views:170The mixing of granular materials in an agitated drum can be characterized by the dimensionless power equation. The equation was created by dimensional analysis, for which the parameters affecting the mixing power requirement were collected based on the literature. The most important of these are the rotational speed, the drum loading factor, the geometric and physical properties of the mixing drum and the granular materials. The dimensionless power equation is used to estimate with reasonable accuracy the Power number within the given range of applicability , which has been validated by measurements. From the Power number, the mixing power requirement of the mixed granular material can be calculated, which can be used as operational data for selecting the mixing motor.
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Operational Feasibility Assessment of Geothermal Heat Harnessing Systems
46-53Views:170Renewable energy sources are now essential to establish sustainable development. This paper examines one kind of source the geothermal energy. For geothermal energy when combined with a heat pump COP can be used for evaluation. For solely geothermal sources different approach is needed thus in the paper, a new geothermal heat production coefficient is used to examine the operational feasibility. For the assessment, many hypothetical buildings were created to model their heat demands. Two types of calculation methods are used for heat demand calculation. Based on the results, the maximum depth of a geothermal borehole and economically critical qualitative coefficient was concluded.
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Value Creation along a Production-Service Value Chain
91-99Views:151Today’s products and services are so complicated and intertwined that their individual value creation is hard to determine. It is especially true when the products and services are necessary complements of each other and when they are affecting customer satisfaction for a long time. In the case of durable products needing professional installment service, the study of value creation poses many difficulties. Our research shows and emphasizes the process characteristic of value creation, and how the different steps (production, service, long-term use) should be looked at, and what further analyses can be done.
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Studies on Consumer Motivation Among Users Of Fitness Services
442-453Views:309The rate of inactivity experienced world-wide is the cause of numerous health problems. The sedentary lifestyle of the population represents a great burden to a nation’s economy. The health indicators of Hungary are below the European average, not only those concerning physical activity, but also with respect to smoking, nutrition, and alcohol consumption [1]. In 2013, only 38% of the Hungarian population exercised regularly, while 62% rarely or never [2]. The diseases associated with inactivity represent a higher burden to the economy than the costs of raising the level of activity would be [3]. Based on previous studies, the motivating factors for leisure athletes in Hungary are the preservation of health, to increase physical strength, relaxation, recreation, the love of exercising, and stress management [4; 5]. The sports facilities available to a wide range of people, the fitness clubs offer the possibility to join regular sports activities, which is why it is necessary to examine the motivation behind the participation of athletes taking part in the trainings provided by fitness facilities. Many previous studies examined the goals of athletes and the motivational factors behind exercising, and came to the conclusion that trainings held in fitness rooms and at home are related to intrinsic motivational factors, while taking part in other sports activities are related to intrinsic motivational factors [6; 7]. The focus of my study are leisure athletes using the services provided by fitness clubs (753 people), of whom I evaluated the motivational factors behind taking part in trainings. The results show that the motivational factors driving consumers of fitness services show a ranking that is identical to those of other leisure athletes, with most of them taking part in fitness trainings in order to preserve their health, to improve physical strength, and for recreational purposes, while the improvement of physical appearance also plays an important role.
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Survey of the Service Offer of Fitness Clubs for Group Classes in Debrecen
35-48Views:305The economic and social importance of the fitness sector is steadily increasing. The range of services provided by fitness centers is expanding and the popularity of fitness clubs is constantly growing. Fitness workouts are easily accessible for everyone, and there are numerous types of fitness centers which can play an important role in everyday physical activity. There are many factors that can influence the choice of fitness consumers for the gym, also fitness professionals play a key role in this regard. It is essential for fitness clubs in order to remain competitive on the market, to employ fitness instructors with the optimal personality and expertise, but in many cases, there is a lack of verification of qualifications. In our study, we conducted interviews with 20 fitness instructors who work in a fitness center that offers group lessons to consumers. The questionnaire included questions about consumer preferences, fitness facilities, trainers qualifications, and activities. Our study was made among eleven fitness clubs in Debrecen. The number of fitness clubs is constantly changing, with each year closing, opening or rebuilding fitness centers, which vary widely in size and number of services offered. The majority of respondent trainers are women as are the participants women in group lessons. Most of the interviewed trainers have OKJ qualifications, but the results reflect that fitness providers have not checked their qualifications at all before applying them. Fitness professionals play an extremely important role in leisure sports, contributing in maintainance and development of the fitness consumers’s health. Their work has a particular responsibility, as they can influence the physical and mental health of others in both positive and negative ways. Not only to avoid the risk of injuries, but also to prevent long-term health damage, fitness professionals play an important role. Controlling the qualifications also be in the interest of fitness clubs, not only avoiding accidents, but also increasing attendance at group classes by employing reliable, excellent personal trainers.
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Comparative Analysis of Equestrian Facilities in the North Great Plain Region
79-93Views:418Equestrian services appear in recreation, sports and tourism as well. The favorable natural and cultural values of Hungary and the image of the equestrian nation based on the traditions of the horse provide a favorable background for the development of supply elements. The lowland character and horse culture of the Northern Great Plain region, and the continuous development of horseback riding services here, reinforces the equestrian supply element in the field of sport and leisure. Our in - depth interviews were conducted among service providers with a “horseshoe rating” (N = 11) operating in the Northern Great Plain Region. The results show that all service providers consider and plan the development of equine, infrastructure and human resources, although the source of its financing is different (from state, other successful businesses, realized business results of equestrian enterprises). Equestrian service providers with no horseshoe rating have identified the improvement of quality, the 3, 4, and 5 horseshoe qualified service providers for the expansion of the complex program offering and product diversification.
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Comparison of the information content of the notes on the accounts between information technology services and sports activities
689-700Views:189Annual accounting statements are an important source of information within business relations amongst companies. However, it should be noted that due to their aggregate nature, the necessary information and through that the necessary knowledge can only be obtained from the two fundamental parts of the annual statements (balance sheet and profit and loss account) if the notes on the account contains the information that contributes to the more comprehensive interpretation of the other part of the annual statement. Beyond that, the notes to the financial statement have to help the presentation of a reliable and realistic overall image. In the notes to the financial statement, depth and detail of the disclosed information are not specifically stated, therefore their professional evaluation is left to the given enterprise. My basic purpose is to illustrate a comparison of the information content of the notes on the accounts between information technology services and sports activities. By means of text mining, we analyse the extent to which the notes on the accounts are in conformity with the Accounting Act.
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A proposal for increasing the significance of smart city indicators evaluating green spaces
370-380Views:115The expected ecosystem services are provided by the urban green spaces only if it is developed according to the interdisciplinary criteria for city level green infrastructure. This paper introduces an analysis carried out on an urban site according to the two systems of criteria. The comparison of the two set of indicators allows for making conclusions and proposal for adopting green infrastructure criteria in the smart city methodology in order to ensure the proper planning of urban green spaces.
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Trends in the Internet of Things (IoT) and Influence on the Industries’ Progress
176-187Views:199This research aims to investigate the critical role of the Internet of Things in the future of industries’ progress. For this purpose, a survey of 250 top managers across 13 industries has conducted. The objective was to find their view of point about what short and mega trends, in which sector will have the most considerable influence in the five years as well as 30 years ahead. Moreover, various technologies are also identified that will have the most importance in the future according to the majority of the respondents, such as Internet of things, Automation and Artificial Intelligence, and, on the other hand, the segments that capital expenditure is currently being directed towards, such as Energy Efficiency and Personalisation of Services.
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Reduction of Energy Use for Heating in Detached Houses using Passive Technics
64-76Views:146Reduction of energy use in buildings continue to be one of the most important goals in this sector. The aim of our research was to analyse the effects on the heating energy demand of passive technics. In the case of a detached house the energy savings using mass wall, Trombe-Michel wall and sunspace was determined. The calculations have been performed in the case of a building with average thermophysical characteristics and in the case of a building having similar geometry but its external building elements fulfilling the requirements of nearly zero energy buildings. It was proven, that some of the mentioned technics may lead to higher energy demand for heating, so a complex energy analysis has to be carried out before implementing them.
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Importance of quality indicators in the healthcare – in case of musculoskeletal rehabilitation –
1-11Views:163Nowadays the term of management is so popular. It has an essential role in the professional life, moreover in the every day life too. Creating and using the quality indicators (one of the qualiy management tools) contribute to the improvement of the operation of the healthcare system and to the development of the quality of healthcare services. The aim of the paper is to define service quality and its dimensions in healthcare and to highlight the role of quality indicators. The research calls attention to the absence of indicators measuring the different aspects of quality directly, the difficulties of measuring service quality and the need of establishment of more specific measures in healthcare. A special area of healthcare, there habilitation of musculo skeletal diseases will be discussed. As a research my approach is to define all the indicators that are already used in this area of the healthcare. This examination is extremely important because one of the most commonailments are the musculo skeletal diseases and their number is just increasing.The paper is mostly descriptiv and follows analitical methods based on the international and Hungarian professional studies, informations. To access databases I was helped by the OSAP (National Statistical Data CollectionProgramme). Besides the importance of quality indicators the research calls for the need for more specific measures. On the other hand, the value of the paper lies in collecting the problems, defaults and improving areas of a specific healthcare field.
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Possible ways of IP Commercialisation in the European Higher Education Ecosystem
56-74Views:237Strong links between universities, and companies can play crucial role in promoting taking into practice of ideas that drive the knowledge society, and in raising competitiveness and living standards. In academic terms of IP management, all activities aimed at sharing knowledge generated in research institutions as a knowledge transfer including scientific publishing, conference presentations, collaborative research with external partners, and contract-based clustering activities, such as licensing and spin-offs. In a narrower sense, the IP management means technology transfer is aimed at placing a given technology on the market, and includes any process by which the recovery partner becomes able to produce new products or services. IP with traditional university mission, values, and activities primarily focusing an active university role in entrepreneurship and contracts with private sector for IP commercialization. This paper gives a comprehensive overview about IP management in universities of the European Higher Education System including the following aspects: partnerships (licensing, industry collaborators); IP invention (disclosures, patenting); proof of concept research bridging the gap between lab discoveries and market application (highly innovative R&D to solve practical problems and commercialization research aiming patented technologies towards business exploitations) and commercialization (start-up incubators and strengthening the entrepreneurial attitudes and competencies). The methodology based on secondary research analysing EU, OECD, on-line literature sources and relevant, up-to date statistical data as well. The conclusions and recommendations based on this „desk research” work reflects the authors.
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The Logistics Conception of the Value Chain of Wood
139-154Views:227The importance of the forest management and timber producing is highly determined by the value chain of timber. The forest management and timber producing can basically contribute to achieve the goals of the sustainable development as producing and processing the wood as a raw material. The relationship of the multifunctional forestry management as producing different scale of products and services results that changing a member of the chain might cause the total net alternation of the forestry system’s added value. The added value of the special areas of the appropriate and sustainable forest management is the infrastructural, recreational and touristic services.
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Why Public Sector Projects Fail or Succeed in Pakistan- A Model for Evaluating Impact of HR Management Practices on Project Success
77-90Views:352Employees are the most important assets of an organization. As quality human resources become scarce, companies need to pay more heed to the satisfaction and motivation of their employees. If employees are motivated towards work, then it is likely to yield better results. This study will examine the role of Human resource management (HRM) practices upon New product development (NPD). NPD involves technical, marketing, and financial risks organizations undertake for developing new products and services. Effective project planning and control are valuable for decision-making. The analysis of the impact of HRM practices on NPD, project success, and organizational benefit is based on data collected using a cross-sectional design via a survey questionnaire. The questionnaire consisted of items related to HR practices, New product development, Project Success, and Organizational benefits adapted from previous studies. Respondents working in 10 large-scale public sector projects executed by National Database & Registration Authority, Pakistan were selected for the study. Therefore, the results of the study can be generalized to similar projects executed by the public sector in Pakistan. From the findings of data analysis, it has been concluded that there is a significant association between HR practices and project success, but no significant relationship has been established between new product development and organizational benefit. Therefore, it can be concluded that HR management practices have a significant impact on public sector project success in the case of Pakistan.
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Augmented Reality
1-9Views:426This paper is an overview of augmented reality’s basic concepts and its connection to the logistics field. The paper includes a brief history of the tech and how it differs to the virtual reality. The main goal is to understand how augmented reality is being used in logistics to innovate and enhance services. It refers to how courier and freight companies are taking advantage of this technology to upgrade the warehouses, transportation and enhance value added services. It also analyses how the retail market is modernizing its stores and is using mobile applications for online shopping. Using augmented reality has overall pros and cons and even though is a technology on its early stages it shows a great potential to revolutionize the supply chain in its totality.
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Construction of Tourism Supply Chains Based on Consumer and Service Provider Responses
Views:211The tour operator wants to satisfy all the needs of those who want to travel at the highest possible level. Experiences related to planning and organizing trips are almost as important as the vacation or excursion itself. My study compares the characteristics of domestic and foreign trips based on the consumers responses. The comparison was done by the following points: time for preparations, the reservation process, getting to the selected destination, the hotel selection, or the duration of the journey. At the same time, the chain is completed with tourism service providers, whose cooperation is key to meet the needs of travellers, all in the common interest of the guest being satisfied when they return home.
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The Efficiency of Intellectual Capital as a Crucial Factor of Innovation
419-428Views:262In today's global economy, there is a substantial shift from manufacturing to services, which challenges both economic policymakers, business stakeholders, owners, suppliers, competitors, and ordinary people: restructuring will encourage all economic players to learn how to adapt to new trends. That is why our research focuses on innovation and the ability of companies to create value. The IT sector is currently one of the fastest-growing and most innovative sectors within the service industry. The success of IT companies is greatly determined by their ability, how to make effective use of their intangible assets at their disposal, including intellectual capital, which is defined as a non-financial asset. So the question may arise: how is it possible to quantify and in monetary terms the intellectual capital of the companies to be examined? That is why, we calculated for the most successful Hungarian IT companies the widely recognized index, the VAICTM index, for which domestic calculations are not yet available. Indeed, this indicator eliminates the lack of information stemming from reporting standards by the methodology relying on publicly available financial reporting data. The indicator itself is a top indicator whose two main sub-indicators quantify the effectiveness of intellectual capital and physical capital.
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Application of drones in solving EHS tasks
296-303Views:216Drones or unmanned aerial vehicles (UAVs) or unmanned aerial systems (UAS) are unmanned aerial vehicles without pilot and passenger on board. These tools have been used primarily in the military, but have now grown significantly in applications including industrial use, services, disaster management, and the civilian sector. We briefly introduce the most important classification criteria for drones. In addition, in this study, we have collected the uses that the industry and the EHS sector can or will use in the future. We mention the most important drone-mounted and mountable accessories that can be used by users for their specific tasks.
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Self-developed Controller System –based on Open-Source Applications
97-105Views:106In the University of Debrecen Building Mechatronics Research Centre faced by the application of building automation technology, are tackled by cutting edge research performed at the Research Centre. The embedded device system, the focus of the ongoing project at the Research Centre, is programmable, reconfigurable, and adjustable. The design of an efficient embedded system must meet regulatory requirements, for optimizing building energy efficiency. The system provides solutions for a range of industrial applications, and peaks the interest of building services providers (e.g. SMEs).
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On Institutional Services from Foreign Students’ Perspective – What Makes a Higher Educational Institution Multicultural?
343-363Views:154Higher education is of the utmost importance in terms of the competitiveness of every nation, including the Hungarian economy, therefore it is considered determinant for the future to survey student mobility of foreign students pursuing their studies in Hungary. Demographic decline that is characteristic to Hungary, already makes its influence felt in higher education, therefore internationalisation of institutions is of essential importance in terms of their operation and sustainability. Currently, it cannot remain unmentioned that it is a question of vital importance for domestic higher education institutions – and this process might only be further strengthened in the future – how they are able to compensate declining domestic demand by making their workshops attractive to foreign students and researchers.
