Vol. 7 No. 2 (2022)

Management Sciences

Value Creation along a Production-Service Value Chain

Published:

2022-10-14

https://doi.org/10.21791/IJEMS.2022.2.7.

Authors

Teréz Gerse-Krizsa,

Budapest University of Technology and Economics, Faculty of Economic and Social Sciences, Department of Management and Business Economics

Noémi Kalló

Budapest University of Technology and Economics, Faculty of Economic and Social Sciences, Department of Management and Business Economics

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Keywords

customer value value creation value chain

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Copyright (c) 2022 Teréz Gerse-Krizsa, Noémi Kalló

This work is licensed under a Creative Commons Attribution 4.0 International License.

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Selected Style: APA

Gerse-Krizsa, T., & Kalló, N. (2022). Value Creation along a Production-Service Value Chain. International Journal of Engineering and Management Sciences, 7(2), 91-99. https://doi.org/10.21791/IJEMS.2022.2.7.

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Received 2022-04-30
Accepted 2022-07-26
Published 2022-10-14

Abstract

Today’s products and services are so complicated and intertwined that their individual value creation is hard to determine. It is especially true when the products and services are necessary complements of each other and when they are affecting customer satisfaction for a long time. In the case of durable products needing professional installment service, the study of value creation poses many difficulties. Our research shows and emphasizes the process characteristic of value creation, and how the different steps (production, service, long-term use) should be looked at, and what further analyses can be done.

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