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Importance of quality indicators in the healthcare – in case of musculoskeletal rehabilitation –
1-11Views:139Nowadays the term of management is so popular. It has an essential role in the professional life, moreover in the every day life too. Creating and using the quality indicators (one of the qualiy management tools) contribute to the improvement of the operation of the healthcare system and to the development of the quality of healthcare services. The aim of the paper is to define service quality and its dimensions in healthcare and to highlight the role of quality indicators. The research calls attention to the absence of indicators measuring the different aspects of quality directly, the difficulties of measuring service quality and the need of establishment of more specific measures in healthcare. A special area of healthcare, there habilitation of musculo skeletal diseases will be discussed. As a research my approach is to define all the indicators that are already used in this area of the healthcare. This examination is extremely important because one of the most commonailments are the musculo skeletal diseases and their number is just increasing.The paper is mostly descriptiv and follows analitical methods based on the international and Hungarian professional studies, informations. To access databases I was helped by the OSAP (National Statistical Data CollectionProgramme). Besides the importance of quality indicators the research calls for the need for more specific measures. On the other hand, the value of the paper lies in collecting the problems, defaults and improving areas of a specific healthcare field.
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Innovation, Artificial Intelligence in Contingent Work-Force Management
571-590Views:564In recent years, the global use of contingent workers is rapidly increasing despite the increasing quantity of artificial intelligence applications in business. The question is "how these companies leverage the use of artificial intelligence to enhance contingent workforce's management?". The ideal goal of this paper is to develop a purely conceptual application of innovation, artificial intelligence (AI) adjacent to contingent workforce management(CWM). The researcher used qualitative information gathered from various authors and observations to reinforce the usage of AI. One of the critical tools to integrate with contingent workforce management for reduction of time spent on human resource administrative tasks is AI. There must be a transformation of thinking, accepting positive organizational change, utilization of technology and openness to new technology to foster AI. Along with that, integrating contingent workforce management with AI reduces risks and costs, increases efficiency and quality of work. Innovation and Artificial intelligence have been used in five pillars performance of contingent workforce management to mitigate the challenges associated with it.
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The Importance of Continuous Organizational Project Risk Management and the Value of Project Management Certificates in the Customers’ Eyes
51-68Views:141In an increasingly complex and volatile business environment, organizational project risk management plays a critical role in determining the chances of project success. Project management has become a common tool in the hands of large organizations for executing development and improving their production cycles in a more carefully planned way. However, the future is often hard to predict, and unexpected events may occur which could have been avoided with the use of the right tools and mindset. This comprehensive research study aims to showcase the importance of continuous risk management in organizations and highlight how risk management contributes to successful project outcomes. By synthesizing information from 59 high-quality publications from Scopus and Web of Science, the research describes various risk mitigation methodologies used across diverse fields, and explores potential obstacles faced by project managers when executing risk management strategies. The primary research of the study builds upon a survey conducted with 181 experienced project managers across various industries to gain deeper insights into their risk management approaches and the constraints they may encounter. Additionally, the study seeks to analyse the value of obtaining project management certificates in relationship with led projects’ length and budget. Employing SPSS, the research presents descriptive statistics, regression, and correlation calculations to further analyse the data gathered. The aim of the research is to draw attention to the significance of continuous risk management, propose effective methodologies, identify and mitigate potential challenges, and shed light on the potential benefits of having certifications in the field of project management. This study aims to present valuable knowledge for both researchers and organizations striving to better understand the field of project risk management strategies through the systematic literature review and quantitative research results presented.
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Risk Management Requirements in Management Systems
314-323Views:228The management system standards published by the International Organization for Standardization (ISO) contain requirements related to risk management activities. The objective of the current research is to identify the relevant risk management requirements and creating the integral risk assessment method in Quality Management System (QMS), Environmental Management System (EMS) and Information Security Management System (ISMS). In my research I prepared a risk management requirement matrix, which can help the organisations to understand the relevant requirements of the three examined standards. The developed integrated risk assessment method allows the application of a common risk assessment table concerning the three standards.
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Why Public Sector Projects Fail or Succeed in Pakistan- A Model for Evaluating Impact of HR Management Practices on Project Success
77-90Views:292Employees are the most important assets of an organization. As quality human resources become scarce, companies need to pay more heed to the satisfaction and motivation of their employees. If employees are motivated towards work, then it is likely to yield better results. This study will examine the role of Human resource management (HRM) practices upon New product development (NPD). NPD involves technical, marketing, and financial risks organizations undertake for developing new products and services. Effective project planning and control are valuable for decision-making. The analysis of the impact of HRM practices on NPD, project success, and organizational benefit is based on data collected using a cross-sectional design via a survey questionnaire. The questionnaire consisted of items related to HR practices, New product development, Project Success, and Organizational benefits adapted from previous studies. Respondents working in 10 large-scale public sector projects executed by National Database & Registration Authority, Pakistan were selected for the study. Therefore, the results of the study can be generalized to similar projects executed by the public sector in Pakistan. From the findings of data analysis, it has been concluded that there is a significant association between HR practices and project success, but no significant relationship has been established between new product development and organizational benefit. Therefore, it can be concluded that HR management practices have a significant impact on public sector project success in the case of Pakistan.
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Security Oriented Process Management
344-364Views:316Abstract. Theoretical background of enterprise risk management can be considered as founded by the ISO 31000 standard family and the COSO recommendation. However, their application in a given company domain requires knowledge of the local environment, and professional experience. Nowadays risk management is still anchored to functional fields, or organisational units (logistics, finance, quality management, HR, IT, e.g.). According to the view of the authors, this approach could results in parallel, multiple regulations of risk management. This could be avoided by a holistic view, and a risk based analysis of company processes. Writing this study is aimed at three
major goals:
- providing an overview of the bases of process and risk management,
- proposing a professional idea to be used at risk management of processes (Is it possible to reduce business
risk by analysing availability of resources assigned to processes?),
- providing a review of standards and recommendations which can be used in process risk management. -
Latest Trends and New Tools Being Used in Strategic Management
73-85Views:648In today’s rapidly changing world, there is an increased need for excellent strategic planning. A firm’s survival may indeed hinge on the firm’s planning process being exemplary. Various aspects of the strategic planning process are under review today as organizations wrestle to compete more effectively in an ever-changing world. This paper reveals and describes five new trends or tools being utilized today by firms to more effectively engage in strategic planning. Specifically, the new trends and tools to be discussed in this paper are as follows: increased need to follow a strategic planning model; increased need to develop quality vision and mission statements; a new improved method for incorporating SWOT analysis into practice. Utilizing two matrices one internal and one external to provide a less biased way to access the current strategy fit with conditions facing the firm. Explain the use of a decision matrix commonly called the QSPM (Quantitative Strategic Planning Matrix) for assessing the relative attractiveness of various strategies being considered for implementation. The purpose of this paper is to familiarize readers with basic new tools and techniques being used by organizations to effectively develop an improved strategic plan for the firm.
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Possibilities of Improving Salt-Related Water Quality on a Hungarian River
13-22Views:128The purpose of the study was the assessment of the salt related quality of river Kösely and its tributaries and to determine with calculations whether it is feasible to achieve improvement of the demonstrated water quality by the means of dilution in the frame of a PhD study. Besides data collection a series of twenty-eight Electrical Conductivity (EC) measurement was carried out at eleven sites along the river system. The resulting EC values all year long on every reach of the river exceeded even the tolerable values specified as irrigation water quality criteria and water quality standards in the Water Framework Directive. In the paper, we introduce the results of the survey along with authority surveillance data series from earlier years. Investigations in the water using anthropogenic activities causing this special water quality problem were also carried out and the results – quantitative and qualitative aspects as well – are introduced here. Since the pollutant is a conservative material, the calculations were performed using the simple dilution equation which is based on the law of conservation of mass. The findings of the calculations were the identification of those reaches of the river system where adequate water quality can be achieved by dilution considering the limiting factor of water delivery capacity. Our conclusion is that under current conditions of water management and water using activities there is no way to meet quality requirements with dilution. This can be achieved only by prevention or reduction of salt load.
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Utilisation and Quality Management of Power Plant Fly Ash
329-337Views:157Over the past decades, both the residential and industrial energy demand has increased due to the continuously growing consumption and production. As a large share of the electricity is still produced using fossil fuels, the utilisation of the by-products is a contemporary and pervasive issue. Fly ash is generated in large quantities in coal-fired power plants and has been proven to be an appropriate raw material for various industrial uses. Among others, it is applicable as an additive and lightweight aggregate in the cement and concrete industry, can be used for CO2 sequestration, glass foam production, catalyst production, or as a base material for geopolymers, as well. Geopolymers are inorganic polymers produced via the reaction between solid alumina and silica containing or alkali silicate materials in alkali media. Due to their numerous advantageous properties and wide variety of utilisation possibilities, research on fly ash base geopolymers became widespread topic. The quality of fly ash is determined by technical requirements, and the degree of quality control requirements depends on the final use. In certain fields of applications, standards and regulations have already been created to ensure the consistent quality of the final products made from fly ash, e.g. in the cement and concrete industry. There are various methods for fly ash processing, however, the methods to achieve the necessary properties are not standardised.
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Sustainability Assessment of a Special Water Management Practice in a Hungarian River Basin
23-35Views:180The purpose of the study is to assess the sustainability of the current water management practice of thermal water usage for bathing. The methodological approach is material flow analysis since it allows to achieve results without regular or online measurements. The current river base management plan recorded the quality status of certain reaches of river Kösely and its tributaries - the receiving water bodies of the used thermal waters - regarding salt content as good and moderate. The ecological status is recorded as moderate and weak, respectively. Since the Water Framework Directive prescribes to achieve the goal of good ecological status, water management measures must be implemented to meet this objective. Since there is no BAT for salt removal from used thermal waters, the possibility to reduce salt loads remain the only feasible measure. The purpose of the study in the frame of a PhD study was to assess with calculations the yearly variations of water and salt flow in river Kösely and its tributaries in order to assess the sustainability of the practice of thermal water management in the river catchment. The result of the calculations is a flow scheme provided with numerical data of yearly water- and salt flow and a subsequent calculation of necessary rate of reduction of usage and discharge of thermal water
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Developing a Financial Sustainability Model of the Performance Indicators Applied by Jordan Water Company (Miyahuna)
75-87Views:232Jordan is now facing real challenges to satisfy the current population water needs due to limited resources. Moreover, unfortunately, as a result of the increased demand for water in developing countries, water resources become scarce, thus, the sustainable management of water resources is very important everywhere and especially in these areas. The Ministry of Water and Irrigation in Jordan is aiming to improve both its quality of service and financial sustainability, therefore, it started to apply the performance measurement system developed by the International Water Association (IWA) to monitor its performance towards achieving these goals. In this article, a model connecting a financial sustainability indicator (operating cost coverage ratio) with other performance indicators applied by the ministry is developed. To assess the performance indicators and to build the model secondary data are collected from the targeted company, the data are analyzed using SPSS and Excel computer programs. Non-revenue water (NRW), speed of repair of bursts, and training per employee are found to be the indicators that have a major impact on Miyahuna’s financial sustainability, the NRW is found to have a negative relationship with the financial sustainability, whereas the other two indicators have a positive relationship. As a conclusion, reducing the NRW and increasing both the speed of repair and training per employee are recommended, by applying some methods that continuously diagnose problems in the water systems and defining clear and strict policies to control the water theft. Furthermore, using Active Leakage Control (ALC) methods, providing the needed equipment, tools and resources, and adopting new methods for training.
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Quality Management System Requirements
168-179Views:277The quality management system requirements were changed in 2015. Organisations are granted a threeyear transition period after the revision has been published to migrate their quality management system to the new edition of the standard. The aim of this research is to analyze the differences between ISO 9001:2008 and ISO 9001:2015 requirements, and to identify that part of system elements which are not neccesary to change.
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Evaluation of the Factors Defining the Relationship Quality in Respect of the Customer-Supplier Cooperation
589-601Views:143The importance of the examination of customer-supplier relationship is growing on the field of supply chain management. Besides the fact that the researches in the topic of business relationship marks the quality of the as the crucial element of effective cooperation, still it can be identified as an unidentified area knowing that there is no agreement in the defining dimension. In the center in this dissertation are the dyadic business relationships. The main aim is to support the hypothesis that trust, dependence, conflict and personal relationship between the members of the supply chain are the crucial elements of the cooperation of the members of the chain and by that, they can be the defining elements of the relationship quality .As the results of my Primer research, I describe and reveal the previously mentioned dimensioned relevant for the customer and suppliers relationships in the microbusinesses producing fruits for the national, fresh market, how the good business relationship contributes to the company to reach its main goals and increase its competitiveness on the market. Based on my research, it can be stated that trust, dependence, conflict and personal relationship are the defining factors of relationship quality, moreover my results prove the fact that relationship quality contributes to the increase of the performance of the contributors.
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Present and Future of Industrial Robotisation
1-12Views:47The following paper analyzing the installation of industrial robotisation in sectors and regions, in addition carry out forcastings on historical data. In recent years, automation and the use of industrial robotics have increased exponentially in the manufacturing sector. Given that companies prioritize enhanced production efficiency, quality assurance, and safety, it is evident that substantial investment and implementation of automation continue to occur in manufacturing facilities worldwide. The number of industrial robots globally has been growing steadily since 2010. However, the rate of growth has slowed from 2020 onwards. The impact of the Covid-19 epidemic was still felt in 2020, but the deployment of industrial robots increased significantly in 2021. Global industrial robot deployment is projected to continue to grow in the coming years, although the rate of increase may vary between regions and countries. The analysis showed a number of differences between regions in the number and growth rate of industrial robot deployments. Asia and Australia are the largest markets for robots and the number of robots deployed is expected to continue to grow in the future. Europe is the second largest market and, although growing at a slower rate, industrial robot deployment is also increasing steadily. In the Americas, growth is slower than in other regions, but still increasing. Global growth trends suggest that there will be further growth in the coming years and that the deployment of industrial robots will become more widespread in different parts of the world.
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Challenges of the Quality- and Change Management in the Context of Upcoming Social-Industrial Changes (5.0) – Conclusion of a Survey
138-150Views:146The upcoming industrial-social revolution, which may be called the 5.0, is emphasizing the coordination of the value-creating work of technology (machine) and man. This approach wishes to move towards sustainability, which deserves a significant role in nowadays through the world empathizing the negative effects of the wolrd. During my research I was looking for the answer that how the extended industry 4.0 and its tone be in Hungary via supply chain of the automotive industry. During my research I was looking for the answer that how the extended industry 4.0 be in Hungary and its tune through supply chain of the automotive industry. I also have examined that which changes are justified regarding management systems in interest of efficiency and emphasizing the human capital by leaders interviewed. As a part of qualitative research in-depth expert interviews were interpreted with help of content analysis based on the methodology of grounded theory. The results demonstrate the need to review and change existing processes in order to ensure that the potential of human capital is not lost and that technological development, even more so, is at the service of human resources in order to achieve its efficiency and effectiveness. Among the possible tools we can find the re-structurizing changes of post tracking processes of the audits in management systems providing quality. Furthermore, the practical implementation of multifactorial statistical process control in the evaluation of processed data, which may be one of the essences of industrial (IoT) data.
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Quality Improvement in Higher Education – Role of Indicators and Student Feedbacks in Course Improvement
1-10Views:132Customer oriented conduct and process-based thinking have become quasivital pillars of durable competitiveness for the business world today. Following this approach should result in satisfied customers, decreased costs, and efficient employees. However, the actors in higher education are just starting tolerant his way of thinking. The increasing focus on quality issues and the process-related approach to this is catalyzed by several factors. These concept is not a new issue at the Budapest University of Technology and Economics. The Department of Management and Corporate Economics as the flagship of teaching and researching quality management at the University looks for opportunities to give practical answer. Based on this the purpose of my paper is to demonstrate different examples at the different level of processes in higher education.
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Analysis of Activity Times in the Process of a Wooden Box Manufacturing
475-484Views:113The main target of companies is to earn money and achieve profit. In order to fulfil these needs, companies have to reduce their costs. Cost reduction is often associated with bad quality products, but it could be done in a different way. Sometimes it is enough to examine only their own processes and then benefit from the process optimization, process improvement or process scheduling. In this article a case study is presented, in which the differences in a production scheduling are evaluated with the application of Monte-Carlo simulation and descriptive statistics. At the end of the paper the most efficient material sequence is selected at the manufacturing company by using weighted sum model
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The significance of analysing potential conflicts in the sales-marketing integration
41-59Views:106Our research aims to identify the critical interfaces between sales and marketing that need to be improved in order to ensure productive cooperation. The relationship between the two departments is full of conflicts and interdependencies. The improvement of communication is of strategical importance, as it is key to staying competitive in the market. The effectiveness and quality of the sales-marketing cooperation is a key factor that is negatively affected by personal and organisational factors as well as a lack of information and conflicts. In addition to the key factors of managing the sales-marketing interfaces, we have also identified the actions that can promote their improvement, including strategic and organisational roles and responsibilities. Our empirical research results show that regular information exchange, more common and interdisciplinary meetings, and a clearly communicated and implemented corporate vision have a positive effect on the coordination and integration of the sales and marketing departments. Consequently, management is reponsible for establishing a corporate vision, i.e. a comprehensive management culture that is clearly communicated across the board in order to increase the employees’ sense of belonging. Of all elements of management culture, the most important factors are coordination and the establishment of a common strategic sysyem. All in all, corporate profit, which is of key importance to the employer, is largely dependent on the successful integration of the sales and marketing departments, which can be achieved through the implementation of the above factors.
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Implementing 5S in a Hungarian Company
161-173Views:263The methods and tools used by Lean management can be used for any activity that is specifically introduced to the company. On this basis, the objective of this paper is the implementation of a Lean office with a 5S system transformation into the traditional office environment of a private business. During the workflow, it is also planned to create new habits in this narrow space that will incorporate the organizational culture into the everyday life of the business making the administration more effective. The 5S concept is new and helps the company to operation on a larger scale with fewer inputs than before. Figures are made for better understanding and a Red Tag is created which is the first step of the process. Red Tag tells the employees about the history and the process which will be needed on it. The basic of lean thinking is the contunious improvement in the quality of the product while minimaxing the wastes created during the process. The Next Broker Consultancy Ltd adopted this new way of management and made sure that all the necessary measurement are taken to insure smooth flow of the process.
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Analysis of Henbuk Startup Value Using a Scorecard Assessment Method
1-12Views:102This study aims to determine the valuation value of Henbuk's startup by conducting qualitative and quantitative analyses. Henbuk is a startup engaged in e-commerce. The Henbuk startup is currently in the initial funding stage, and the founders are opening opportunities for investors, which can later support operational and development activities. In obtaining funding from investors, the Henbuk startup requires an initial assessment of the company's value. The score assessment consists of several indicators, e.g., quality of the founder and team, opportunity size, product and technology, competition, marketing, sales and partnerships, and the need for additional investment. The results of the value assessment are obtained by using the Scorecard Assessment Method. The results of this study may help to determine the real value of other start-ups for the investors in the future.
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Quality Development of a New Type Pharmaceutical Formulation
112-127Views:196The aims of companies to understand internal and external customer demands in order to improve their existing products and develop new ones. Product development aims at understanding customer demands that may influence the production of the product to be manufactured. As a first step in the process, the customer voice method was used to define demands with measurable parameters. A questionnaire survey was used to prioritise them, which were then compared and ranked using a preference matrix. Within the QFD method, technical parameters influencing the satisfaction of customer demands were determined. A correlation matrix was established and the relationship between the technical parameters was investigated. A competition analysis of technical parameters and customer demands was carried out. From the absolute and relative weights, it is easy to establish the order of the technical parameters, so that the most important parameter in terms of meeting the defined customer demands is the determination of the ratio of raw materials, and important parameters are chemical stability, pharmaceutical formulation and particle size.
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Strategies and Effects of LEDS (Low Emission Development Strategy) in Fortaleza, Brazil
110-121Views:144When it comes to climate change, the built environment, together with transport, and waste and water management play a significant role as Greenhouse Gases (GHG) emitting sectors, reflecting the strong need to address such issues by local governments. A notable action that has been taken in this regard is the Urban Low Emission Development Strategies (Urban LEDS), which consists of a project implemented by the UN-Habitat and the International Council for Local Environmental Initiatives (ICLEI) that selected eight model cities and twenty-one satellite cities around the world and aims to support integrated and ambitious climate action, encouraging low-carbon efforts in emerging economies through the collaboration among them. In addition, eight European cities also participated in the project in its first phase, contributing with their expertise and experience with climate change mitigation. Since 2012, the city of Fortaleza in Brazil is a model city of the Urban LEDS project and it has sustainably integrated and developed many projects, making it a more resilient city, stimulating its economic growth and improving its quality of life. This paper aims to present the milestones that Fortaleza has already met within Urban LEDS and its main priorities in the next years, identifying best practices in three European cities (Copenhagen, Zagreb and Hannover) that could also be implemented in its geographical, social and cultural context, as well as indicate lessons that other cities can learn from Fortaleza.
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Estimation of the Potential Runoff Quality Improvement as a Result of Applied Green Infrastructure Measures in a Hungarian Town
34-41Views:161Green infrastructure measures improves the quality of surface and subsurface waters along with increasing the water balance on the town level. The aim of the study is to estimate the potential runoff quality improvement by applying stormwater BMP-s along traffic roads in the town. This is of high priority in the aquifer protection area where runoff water may infiltrate into the aquifer carrying pollutants from the surface. Estimations are applied: first we determine the surface of traffic roads, then estimate the quantity of different kinds of pollutants accumulated on the surface and thirdly we estimate the expected performance of the applied green infrastructure elements based on findings in the literature. We determine the impervious urban surface area associated with transport-related functions within the protected drinking water recharge area using GIS technic using orthophotos. We estimate the expected reduction of runoff pollution assuming that stormwater BMP-s are applied in the area. The overall goal is to make the significance of diffuse pollution more obvious and enhance drinking water protection through taking diffuse pollution into consideration.
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Investigating the Development Impact of the Reorganized Quality Control System on One of the Public Service Provider’s Pers
226-241Views:88At the investigated public service providers’ personal customer service they did significant changes were made in the field of quality control since April 2017. A method which existed and was used for a long time was modified, which had one of the most important objectives from a management aspect to help the development of the administrators in order to provide high quality. During our research we mostly focused the development impact of the modified system. We wanted to obtain an answer whether the new system is better for promoting the development of the administrators than the former method and to what extent administrators require feedback related to their job as well as whether this system is properly inspected and controlled by leaders. During the research we targeted three focus points related to the development aspect: self-check, constructive feedback and the degree to which seated work is controlled. Based on the results of the investigation we draft such suggestions which can promote efficiency if necessary and possibly even make the operation of the system more efficient.
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Why do not people attend football matches in Hungary?
11-22Views:253Both international and domestic research on passive sport consumption focuses on the motivations of fans. However in Hungary, unlike the examples of North America and Western Europe, we have to look for answers to the question of why people do not go to football matches. In order to find an answer to this question, we conducted an online survey with a number of items of 347 people. For the latter a scale measuring absence from sport consumption was used and the reliability of the scales was tested by Cronbach's alpha calculation. After our principal component analysis, we developed 5 internal and 5 external factors, on which we conduct hypothesis test along demographic and sports consumption variables. Based on our results, we have established that, contrary to public opinion, the low number of spectators in Hungarian football matches is not only and primarily due to unsucces and the low quality of matches. Our respondents are mostly kept away from stadiums by football-related government measures, as well as by preferring to participate in other recreational program opportunities.
