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  • Investigating the Development Impact of the Reorganized Quality Control System on One of the Public Service Provider’s Pers
    226-241
    Views:
    82

    At the investigated public service providers’ personal customer service they did significant changes were made in the field of quality control since April 2017. A method which existed and was used for a long time was modified, which had one of the most important objectives from a management aspect to help the development of the administrators in order to provide high quality. During our research we mostly focused the development impact of the modified system. We wanted to obtain an answer whether the new system is better for promoting the development of the administrators than the former method and to what extent administrators require feedback related to their job as well as whether this system is properly inspected and controlled by leaders. During the research we targeted three focus points related to the development aspect: self-check, constructive feedback and the degree to which seated work is controlled. Based on the results of the investigation we draft such suggestions which can promote efficiency if necessary and possibly even make the operation of the system more efficient.

  • Adapting Open Innovation Model in Supplier Qualification Programs
    155-167
    Views:
    317

    The development of innovative models fundamentally contribute to the changing the way of thinking in business context. Today, in this process, the impact of open innovation model is a kind of paradigm shift. The contents of this change has been mostly clear in the field of context of product-, innovation and technology, but not onm the field of organizational and management innovations. In this study, we sought to answer that in the case of knowledge transfer’s special field –the programs of suppliers - how to apply the principles of open innovation and how this may have positive effects. The motivation behind, was to look for commonly used models for the SME sector, that is fundamentally linked to large enterprises as suppliers, characterized by increasingly rapid technological development ecosystem to collaborate.

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