Empirical and Essay Studies

Quality Service Delivery and Students’ Satisfaction in Public Colleges of Education in Oyo State, Nigeria

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2026-03-27
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Copyright (c) 2026 Abdulmumin Abubakar Lawal (PhD), Saheed Oyeniran (PhD), Abdulyaqin Tukur Murtala (PhD), Femi Johnson Adedokun, Suliyat Ajoke Ogungboyega (PhD)

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Selected Style: APA
Lawal , A. A., Oyeniran, S., Murtala, A. T., Adedokun, F. J., & Ogungboyega, S. A. (2026). Quality Service Delivery and Students’ Satisfaction in Public Colleges of Education in Oyo State, Nigeria. Special Treatment - Interdisciplinary Journal, 12(1), 65-73. https://doi.org/10.18458/KB.2026.1.65
Abstract

This study looked into the relationship between quality service delivery and students’ satisfaction in public Colleges of Education in Oyo State. The study ascertained the service students are most and least satisfied with, affirmed the connection between quality service delivery and students’ satisfaction. Two research questions were raised to guide the study while a single hypothesis was enunciated. Descriptive research design of correlational type was used for the study. The study population included all students in the three public Colleges of Education in Oyo State.. Krejcee and Morgan's research advisor was used to select 375 respondents across the three Colleges of Education as sample of the study. It was find out that support service was the most services students were mostly satisfied with while administrative services were the least services students were pleased with. Also, the findings revealed that there was a significant connection between quality service delivery and students’ satisfaction in public Colleges of Education in Oyo State. The management of these educational institutions should constantly work to guarantee that students are satisfied with all these services they receive, according to the study’s findings.