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  • Changes in Food Purchasing Habits During the Covid Pandemic in Slovakia and Hungary, Focus on Southern Slovakia and Western Hungary
    55-70
    Views:
    1195

    The global pandemic of COVID-19 has led to many drastic changes worldwide, not only in the economy, but amongst others, in the structure of people’s daily routines as well. Some developments have been involuntary – as social distancing, wearing masks, restrictions on travel, etc., but for others, it has merely accelerated the adoption of behaviors already gaining traction, such as the digitalization of shopping and more. Consequences of subsequent lockdowns and their effect on the consumers’ grocery purchasing habits and their implications for food retail had been investigated in our research with a particular focus on regions of South Slovakia and West Hungary in a period ranging from November 2020 till April 2021. The constructed online questionnaire chosen for data collection aimed to identify specific ways in which consumers changed their grocery shopping behavior during the lockdown (e.g., frequency of shopping trips, time spent in stores, the aim of shopping, purchase of ingredients, online shopping). The results of the online questionnaire underlined the main regional differences between the two countries. The overall outcome of our research showed the moderate reduction in grocery shopping frequency, minor changes in shopping location and partially increase in online shopping. Our results showed that although the proportion of online purchases has increased, such a crisis does not seem to be sufficient to overcome barriers to shopping, such as the purchase of a new, unknown product. But changes that provide positive experiences are likely to last longer, particularly those driven by convenience and well-being, such as digital adoption, value-based purchasing, and increased health awareness. This provides an opportunity for companies to offer innovative, value-based, and integrated products or services to meet customer needs. Companies and retailers will need to adapt fast, understand consumers’ preferences, and stay relevant.

    JEL Codes: D12, D91

  • Comparative Analysis of the Online Shopping Experience of Gymbeam and Myprotein Websites Using Eye-Tracking Research
    21-30
    Views:
    229

    The interest in a health-conscious lifestyle and the spread of digitalisation are gradually increasing the demand for online grocery shopping. In this context, the aim of our research was to explore the factors that consumers encounter during the shopping process in the GymBeam and MyProtein online stores. Different methods were used in the research. Besides an eye-tracking research, a follow-up questionnaire and a focus group discussion were conducted. First, a literature analysis was conducted, which provided insights into the purchasing habits of health-conscious consumers of products perceived as healthy online. Subsequently, 38 participants in the eye-tracking research study viewed the main pages of the GymBeam and MyProtein websites, the precieved as healthy product category pages, and two specific own branded product pages. After the results were collected, participants completed a follow-up questionnaire to help understand the demographic background. Finally, a focus group discussion with 8 participants was used to gain deeper insights into consumer preferences, impressions and online shopping behaviour. The results of the research suggest that companies need to pay particular attention to visual appearance, as packaging and online promotional strategies have a significant impact on consumer decisions. The results suggest that online stores should ensure that product information is presented in a clear and concise manner, design the location of the promotions bar and consider using pop-ups in this way to effectively target customers.

    JEL Codes: M31, I12

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