The interest in a health-conscious lifestyle and the spread of digitalisation are gradually increasing the demand for online grocery shopping. In this context, the aim of our research was to explore the factors that consumers encounter during the shopping process in the GymBeam and MyProtein online stores. Different methods were used in the research. Besides an eye-tracking research, a follow-up questionnaire and a focus group discussion were conducted. First, a literature analysis was conducted, which provided insights into the purchasing habits of health-conscious consumers of products perceived as healthy online. Subsequently, 38 participants in the eye-tracking research study viewed the main pages of the GymBeam and MyProtein websites, the precieved as healthy product category pages, and two specific own branded product pages. After the results were collected, participants completed a follow-up questionnaire to help understand the demographic background. Finally, a focus group discussion with 8 participants was used to gain deeper insights into consumer preferences, impressions and online shopping behaviour. The results of the research suggest that companies need to pay particular attention to visual appearance, as packaging and online promotional strategies have a significant impact on consumer decisions. The results suggest that online stores should ensure that product information is presented in a clear and concise manner, design the location of the promotions bar and consider using pop-ups in this way to effectively target customers.

JEL Codes: M31, I12