The use of ICT is widespread among social workers, many of them use digital technology and social media, keep in touch with their clients online and there are more and more people consulting online. There are also automated treatments that do not require the contribution of the social worker, robots have already appeared abroad in elderly care, use algorithms to prevent child abuse and suicide, and virtual reality in the treatment of addicts. How does all this affect social work as a profession, what professional and ethical issues does the use of technology raise? What kind of new skills do social workers need and how should they reinterpret their roles in the 21st century? In my study, I sought answers to these questions.