The Right to Equal Treatment and Platform Work with Particular Regard to the Evaluation of Platform Work
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Abstract
The digital transition has a fundamental impact on everyday life, including the world of work. While working through digital work platforms offers numerous opportunities, it also presents several challenges regarding platform workers’ rights. The paper focuses on platform workers’ right to equal treatment and aims to review the questions and challenges that arise regarding the evaluation of platform workers by consumers. The legal problem is not caused by taking consumer feedback into account per se, but by the fact that the platform relies on such consumer feedback in a different manner and to a different extent than would be the case in traditional employment. Consequently, consumer evaluations and ratings raise several questions regarding the reliability and legality of such feedback.