The study presents the results of research on the use of digital technology and social media by social professionals. The research was carried out using a quantitative method, 337 social professionals filled out the questionnaire. I examined the attitudes and needs of social professionals, IT proficiency, digital literacy, characteristics of social media use, with reference to online contact with clients and conscious media use. According to the results, the attitudes of social professionals are positive about the use of technology. Online contact with clients is very common, however, most institutions do not have any recommendations or regulations in this regard. 7 out of 10 respondents never participated in IT, digital competence development training and most of them consider that they did not receive adequate training in the use of info communication technologies during their studies. They see a need to support the procurement of new tools and programs and they would need guidelines, recommendations on the use of technology and social media. The study concludes with a summary of the research results and the formulation of development proposals.