Utak. Útkeresés. Útmutatás? : mediációs gyakorlat a szociális alapszolgáltatásban
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Abstract
The aim of this study presents the main dilemmas and challenges of organizing mediation services in family- and child welfare services. 62 mediators were interviewed using the focus group method in a total of six groups. Most of the professionals involved in the investigation have two or more professional roles within the institution. The most common roles being mediators, case managers, family assistants, and leaders, with many experiencing role conflicts. Neutrality and impartiality have been cited by many as characteristics of a mediator, but the "effective" mediation style that appears in practice may hinder this. In order to provide a high level of service, we recommend reducing the professional roles of colleagues involved in mediation and organizing professional support for mediators at a local but rather a regional level.