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Evaluation of the Factors Defining the Relationship Quality in Respect of the Customer-Supplier Cooperation
589-601Views:143The importance of the examination of customer-supplier relationship is growing on the field of supply chain management. Besides the fact that the researches in the topic of business relationship marks the quality of the as the crucial element of effective cooperation, still it can be identified as an unidentified area knowing that there is no agreement in the defining dimension. In the center in this dissertation are the dyadic business relationships. The main aim is to support the hypothesis that trust, dependence, conflict and personal relationship between the members of the supply chain are the crucial elements of the cooperation of the members of the chain and by that, they can be the defining elements of the relationship quality .As the results of my Primer research, I describe and reveal the previously mentioned dimensioned relevant for the customer and suppliers relationships in the microbusinesses producing fruits for the national, fresh market, how the good business relationship contributes to the company to reach its main goals and increase its competitiveness on the market. Based on my research, it can be stated that trust, dependence, conflict and personal relationship are the defining factors of relationship quality, moreover my results prove the fact that relationship quality contributes to the increase of the performance of the contributors.
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Evaluation Opportunities tor Recreational Sport Services – Adapted to Higher Education Environment
150-164Views:195In our study, we analyse various researches dealing with quality aspects of sport services, and different quality models related to the interpretation of quality. The results which were obtained in the framework of primary research activity present the opinions of students from five different research universities. Sport services’ operation and sustainability are determined by market regulations, as parts of the service industry. Considering that the university leisure sports services take place in a competitive environment, the universities often have to compete with external sports service providers for achieving confidence of the young generations. For the qualitative tests, we used the QSport-14 measurement scale, which is generally applied by sports centres. This scale investigates the sports services according to three different aspects: (1) instructors, (2) infrastructural facilities and equipment and (3) offered sport programs. We have adapted the measurement scale to the university environment because of the differences and special characteristics of external sports service providers and university sports services. In addition, we analysed the factors influencing recreational sports, and we also examined that what changes would be needed in order to improve the quality of recreational sport activities in higher education.
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Possibilities of Improving Salt-Related Water Quality on a Hungarian River
13-22Views:128The purpose of the study was the assessment of the salt related quality of river Kösely and its tributaries and to determine with calculations whether it is feasible to achieve improvement of the demonstrated water quality by the means of dilution in the frame of a PhD study. Besides data collection a series of twenty-eight Electrical Conductivity (EC) measurement was carried out at eleven sites along the river system. The resulting EC values all year long on every reach of the river exceeded even the tolerable values specified as irrigation water quality criteria and water quality standards in the Water Framework Directive. In the paper, we introduce the results of the survey along with authority surveillance data series from earlier years. Investigations in the water using anthropogenic activities causing this special water quality problem were also carried out and the results – quantitative and qualitative aspects as well – are introduced here. Since the pollutant is a conservative material, the calculations were performed using the simple dilution equation which is based on the law of conservation of mass. The findings of the calculations were the identification of those reaches of the river system where adequate water quality can be achieved by dilution considering the limiting factor of water delivery capacity. Our conclusion is that under current conditions of water management and water using activities there is no way to meet quality requirements with dilution. This can be achieved only by prevention or reduction of salt load.
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Quality Improvement in Higher Education – Role of Indicators and Student Feedbacks in Course Improvement
1-10Views:132Customer oriented conduct and process-based thinking have become quasivital pillars of durable competitiveness for the business world today. Following this approach should result in satisfied customers, decreased costs, and efficient employees. However, the actors in higher education are just starting tolerant his way of thinking. The increasing focus on quality issues and the process-related approach to this is catalyzed by several factors. These concept is not a new issue at the Budapest University of Technology and Economics. The Department of Management and Corporate Economics as the flagship of teaching and researching quality management at the University looks for opportunities to give practical answer. Based on this the purpose of my paper is to demonstrate different examples at the different level of processes in higher education.
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Comparative Analysis of Equestrian Facilities in the North Great Plain Region
79-93Views:369Equestrian services appear in recreation, sports and tourism as well. The favorable natural and cultural values of Hungary and the image of the equestrian nation based on the traditions of the horse provide a favorable background for the development of supply elements. The lowland character and horse culture of the Northern Great Plain region, and the continuous development of horseback riding services here, reinforces the equestrian supply element in the field of sport and leisure. Our in - depth interviews were conducted among service providers with a “horseshoe rating” (N = 11) operating in the Northern Great Plain Region. The results show that all service providers consider and plan the development of equine, infrastructure and human resources, although the source of its financing is different (from state, other successful businesses, realized business results of equestrian enterprises). Equestrian service providers with no horseshoe rating have identified the improvement of quality, the 3, 4, and 5 horseshoe qualified service providers for the expansion of the complex program offering and product diversification.
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Challenges of the Quality- and Change Management in the Context of Upcoming Social-Industrial Changes (5.0) – Conclusion of a Survey
138-150Views:142The upcoming industrial-social revolution, which may be called the 5.0, is emphasizing the coordination of the value-creating work of technology (machine) and man. This approach wishes to move towards sustainability, which deserves a significant role in nowadays through the world empathizing the negative effects of the wolrd. During my research I was looking for the answer that how the extended industry 4.0 and its tone be in Hungary via supply chain of the automotive industry. During my research I was looking for the answer that how the extended industry 4.0 be in Hungary and its tune through supply chain of the automotive industry. I also have examined that which changes are justified regarding management systems in interest of efficiency and emphasizing the human capital by leaders interviewed. As a part of qualitative research in-depth expert interviews were interpreted with help of content analysis based on the methodology of grounded theory. The results demonstrate the need to review and change existing processes in order to ensure that the potential of human capital is not lost and that technological development, even more so, is at the service of human resources in order to achieve its efficiency and effectiveness. Among the possible tools we can find the re-structurizing changes of post tracking processes of the audits in management systems providing quality. Furthermore, the practical implementation of multifactorial statistical process control in the evaluation of processed data, which may be one of the essences of industrial (IoT) data.
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Investigating the Development Impact of the Reorganized Quality Control System on One of the Public Service Provider’s Pers
226-241Views:86At the investigated public service providers’ personal customer service they did significant changes were made in the field of quality control since April 2017. A method which existed and was used for a long time was modified, which had one of the most important objectives from a management aspect to help the development of the administrators in order to provide high quality. During our research we mostly focused the development impact of the modified system. We wanted to obtain an answer whether the new system is better for promoting the development of the administrators than the former method and to what extent administrators require feedback related to their job as well as whether this system is properly inspected and controlled by leaders. During the research we targeted three focus points related to the development aspect: self-check, constructive feedback and the degree to which seated work is controlled. Based on the results of the investigation we draft such suggestions which can promote efficiency if necessary and possibly even make the operation of the system more efficient.
