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Utak. Útkeresés. Útmutatás? : mediációs gyakorlat a szociális alapszolgáltatásban
Views:719The aim of this study presents the main dilemmas and challenges of organizing mediation services in family- and child welfare services. 62 mediators were interviewed using the focus group method in a total of six groups. Most of the professionals involved in the investigation have two or more professional roles within the institution. The most common roles being mediators, case managers, family assistants, and leaders, with many experiencing role conflicts. Neutrality and impartiality have been cited by many as characteristics of a mediator, but the "effective" mediation style that appears in practice may hinder this. In order to provide a high level of service, we recommend reducing the professional roles of colleagues involved in mediation and organizing professional support for mediators at a local but rather a regional level.
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Az óvodai és iskolai szociális munka bevezetésének tapasztalatai szolgáltatásvezető, szakmai koordinátor és a szolgáltatást gyakorló szociális munkás összegzésében
Views:601Based on our experience we introduce the results, difficulties and challenges we have faced in the establishment and operation of a service that started in 2018. Our work is intended as a feedback link to train social helpers in kindergarten and school, reflecting from practice to theory, hoping to contribute to the complex functioning of the so-called 'theory' and 'practice'.