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• Factors Influencing Project Owner Satisfaction with Supervision Consultants in Public Building Projects

  1-21

  Hafizah Aulia

  Prasetia Irfan

  Hapsari Kartadipura Retna

  Views:

  21

  The construction supervision consultant is an appointed party responsible for overseeing the implementation of construction projects from start to finish. The satisfaction level of project owners with the consultant’s performance is a key indicator of project success. This study aims to determine the level of satisfaction and key factors influencing it in public building projects. A quantitative method was employed by distributing questionnaires to respondents from the Public Works Office, particularly within the Cipta Karya Division in Tapin Regency, which serves as the case study location. Data were analyzed using the Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA) methods. The results showed that overall, the consultant’s performance was rated as very satisfactory, with the highest CSI score on the communication indicator (86.64%) and the ability to ensure and improve work quality (85.33%). The lowest CSI score was found in the documentation/administration indicator (80.11%). Although the CSI score indicates a high level of satisfaction, there is still room for improvement, particularly in administrative aspects and understanding of technical regulations. The IPA analysis also shows that several indicators fall under top priority, such as documentation/administration, supervision, internal human resources, communication, and the ability to ensure and enhance work quality. The improvement strategies proposed include training, high discipline, and effective communication.

• Case Study of Unilever's Zero-Emission Target Realization

  16-36

  Zsolt Buri

  Judit T. Kiss

  Views:

  665

  This paper presents a detailed case study of Unilever’s strategy and progress toward achieving zero carbon emissions, focusing on Scope 1, 2, and 3 emissions. The study analyzes a 10-year time series of both financial and non-financial data to assess the relationship between sustainability indicators, such as greenhouse gas (GHG) emissions, total and renewable energy use, and the company’s operating profit. Forecasting techniques were applied to project future emission levels based on historical data, while correlation analysis was used to evaluate the relationships between key variables. The results show a strong positive correlation between total energy use and CO₂ emissions, highlighting the importance of energy efficiency in emission reduction efforts. However, no significant correlation was found between operating profit and CO₂ emissions or energy use, suggesting that sustainability initiatives have not yet had a measurable direct impact on profitability. Despite this, Unilever has demonstrated substantial progress toward its climate targets, including a 91% reduction in CO₂ emissions per ton of production (compared to a 2008 baseline) and the transition to 100% renewable electricity in many of its facilities. The study concludes that while sustainability measures may not immediately influence profit margins, they are essential for long-term competitiveness and corporate responsibility. This case provides valuable insights for firms aiming to integrate environmental performance into strategic decision-making.