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• Qualitative study of customer and consumer behaviour towards spas and balneo cosmetics in the Central Hungarian region through own model development

  118-130

  Nóra Amberg

  Views:

  66

  The starting point for the presentation of the topic indicated in the title of the study is the use of spas in Central Hungary (mainly belonging to Budapest Spas cPlc.) and the purchase and consumption of balneo cosmetics (especially the Budapest Spas product family, which is Budapest Spas cPlc.'s balneo cosmetics family). Description of a theoretical model describing the system of relations between the influencing factors - built on the basis of literature and secondary sources. The practical significance of the topic covered through the theoretical concept is primarily the return to naturalness, in terms of the topic, to medicinal water and the purchase and use of cosmetics made from medicinal water ingredients. Following the presentation of the theoretical model, the research model concept is described, the factors of which have been supplemented with new determinants by the qualitative research results. The research model concept was developed by interpreting the results of two-phase qualitative data collection. The objectives (and outcomes) associated with the surveys were as follows. (1) With the help of online content monitoring (n = 50) the main factors of buying and consuming balneo cosmetics were identified. (2) With the help of individual research interviews (n = 20) the validity of the theoretical model was examined and the use of balneo, the main variables of the purchase and consumption of cosmetics were explored, highlighting the identification of consumer grouping directions that focus on consciously spent leisure time, health awareness and recreation. This publication focuses on the presentation of model development and key qualitative research findings.

• Online shopping behaviour in the Northern and Southern Great Plain Regions

  13-24

  Kata Földi

  Ibolya Rózsa Pénzes

  Views:

  110

  The aim of our study is to reveal the attitude of consumers related to online shopping, the advantages and disadvantages of online purchasing, the regional characteristics of purchasing food online. The literature review was carried out by a comparative analysis of the publications of the factors influencing the purchase decision, the advantages and disadvantages of using online channels as a priority. The secondary research, in addition to the changes in global and then Hungarian online retail, the FMCG sector and customer behavior. Primary research the survey was conducted using a standardized, structured, online questionnaire with the participation of students from the University of Debrecen and the Sándor Wekerle College of Business. The socio-demographic characteristics of the respondents (623) were measured according to the defining characteristics of online shopping. The rate of online shopping by residents living in the Great Plains region is 6 percentage points lower than the national average, poor result in the online purchase of food. The advantages of online shopping, the importance of convenience and saving time is rated equally, while other factors, e.g. the assessment of home delivery was different. Diadvantages are the terms of payment and data security. The future intention to buy online is uncertain and they imagine it within limits, and the potential purchase can only be linked to durable foods. Region-specific and product-specific (food) analysis of online shopping. Attitudes towards online shopping, based on regional characteristics, justify the fact that it would be more appropriate for store chains to use a differentiated marketing strategy, which may primarily affect marketing communication and sales organization.