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International Journal of Engineering and Management Sciences
Regisztráció Aktuális szám Megjelenés előtti cikkek Archívum Indexáltság Beküldés Kapcsolat Keresés
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IJEMS

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Menedzsmenttudományok

Improving Emergency Call Accessibility via Location Technologies in Romania

Megjelent:
2025-09-09
DOI Linkhttps://doi.org/10.21791/IJEMS.2025.16
Szerzők
Bokor Edita,
Botiș Horia Răzvan ,
Sava Crețescu Alina,
Nen Madlena ,
Certan Corina Daniela
Megtekintés
PDF (Angol)
Kulcsszavak
Emergency Call Systems Location Technologies Accessibility Advanced Mobile Location (AML) PRISMA Systematic Review Inclusive Public Services Digital Interoperability
Licenc

Copyright (c) 2025 Edita Bokor, Horia Răzvan Botiș, Alina Sava, Madlena Nen, Corina Daniela Certan

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Hogyan hivatkozzuk
Kiválasztott formátum: APA
Bokor, E., Botiș, H. R. ., Sava Crețescu, A., Nen, M. ., & Certan, C. D. (2025). Improving Emergency Call Accessibility via Location Technologies in Romania. International Journal of Engineering and Management Sciences, 1-18. https://doi.org/10.21791/IJEMS.2025.16
Beküldött 2025-06-09
Elfogadott 2025-09-08
Publikált 2025-09-09
Absztrakt

This study examines Romania’s progress in emergency caller location technologies and accessibility between 2020 and 2024, within the broader European context. Applying a PRISMA-informed review methodology, it draws on official reports, academic sources, and EU regulatory data to evaluate the implementation of Advanced Mobile Location (AML), HTML5 geolocation, and the Apel 112 mobile application Romania was among the first EU countries to deploy AML and subsequent performance metrics indicate notable advancements in geolocation accuracy through hybrid handset- and network-based methods. However, despite these advancements, the adoption of the Apel 112 app has declined, raising concerns about user trust, public awareness, and accessibility. To assess system inclusiveness, this study applies the International Classification of Functioning, Disability and Health (ICF) framework. Findings reveal that persons with hearing, speech, and cognitive impairments continue to face substantial barriers due to the absence of real-time text (RTT), video relay services, and universally designed interfaces. These results support both hypotheses: Romania has strengthened its technical infrastructure for caller location (H1), yet persistent accessibility and interoperability limitations remain (H2). The study concludes that inclusive design, user education, and cross-platform compatibility must become priorities for emergency communication policy to ensure equitable access for all users.

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