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• Quality Development of a New Type Pharmaceutical Formulation

  112-127

  Szabolcs Erdei

  István Budai

  Views:

  230

  The aims of companies to understand internal and external customer demands in order to improve their existing products and develop new ones. Product development aims at understanding customer demands that may influence the production of the product to be manufactured. As a first step in the process, the customer voice method was used to define demands with measurable parameters. A questionnaire survey was used to prioritise them, which were then compared and ranked using a preference matrix. Within the QFD method, technical parameters influencing the satisfaction of customer demands were determined. A correlation matrix was established and the relationship between the technical parameters was investigated. A competition analysis of technical parameters and customer demands was carried out. From the absolute and relative weights, it is easy to establish the order of the technical parameters, so that the most important parameter in terms of meeting the defined customer demands is the determination of the ratio of raw materials, and important parameters are chemical stability, pharmaceutical formulation and particle size.

• Quality Improvement in Higher Education – Role of Indicators and Student Feedbacks in Course Improvement

  1-10

  Bálint Bedzsula

  Views:

  159

  Customer oriented conduct and process-based thinking have become quasivital pillars of durable competitiveness for the business world today. Following this approach should result in satisfied customers, decreased costs, and efficient employees. However, the actors in higher education are just starting tolerant his way of thinking. The increasing focus on quality issues and the process-related approach to this is catalyzed by several factors. These concept is not a new issue at the Budapest University of Technology and Economics. The Department of Management and Corporate Economics as the flagship of teaching and researching quality management at the University looks for opportunities to give practical answer. Based on this the purpose of my paper is to demonstrate different examples at the different level of processes in higher education.