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• A szociális vezetők értékei: Értékek, jellemzők, tulajdonságok – a szociális szolgáltatásokban dolgozó intézményvezetők választásai alapján

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  402

  Within the framework of educational activities in the Social Services Leadership Knowledge Center of the Semmelweis University, this research is based on our work dealing with the organizational and managerial issues of social services. This study describes how current leaders think about an optimally functioning social system including desired operational frameworks, characteristics, and properties. Based on the value choices and critical remarks made by the heads of social institutions participating in the leadership training, we describe the operating characteristics of the Hungarian social system. We present theoretical frameworks, which support the interpretation of the current situation and future-oriented vision of leaders in the field of social services. With no research and previous data in this field, our study is the first to present shared conceptual and value frameworks for those working as managers in the Hungarian social services. To interpret our results, findings of previous surveys in other service areas might be helpful, which, due to the specifics of the social services sector, represent only a limited opportunity to capture innovation in the field. We also present the characteristics of the “good social leader” using data from free-text questions.

• A társas támogatórendszer jellemzői a Nyíregyházi Család- és Gyermekjóléti Központ által nyújtott szolgáltatások igénybe vevői körében

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  90

  The study was carried out in Nyíregyháza Family and Child Welfare Centre with clients. I thought that those families who are in connection with the organization, supporting less connected, as those families who do not use the service. In the study, the characteristics of the social support system is described in terms of social work, and I discuss the confidential relationship between the child's parents is the importance of the inclusion of the questionnaire was applied to five name-generator situations. The method reveals that in some cases, who are the persons who rely on the people, or is there any person on whom they can rely on. I examined two generations, parents and children during my research. First of all I took into account the age of the children, aged 11 to 18 years covered in the study population. I think that would be the tools of social work to expand the use of the name generator method.

• A szociális szolgáltatások hatásosságát és hatékonyságát érintő néhány kérdés

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  127

  The paper investigates the effectiveness and efficiency of social services, as well as terms and questions related to them, regarding their role in service organization. At first it makes an attempt to clear up some words with similar meaning, including ones based on quality and outcome. Then it reviews the historical roots concerning efficiency and effectiveness, followed by researches took place in social work particularly, covering the related terms, the trend called managerialism, then the quality management, witch originates from it, and the evidence based practice. Next, the topic related fundamental indicators are presented, according to the measurability of social work, naming some indicators it could measured with while evaluating. Toward the end the relation between service planning/organizing and efficiency/effectiveness, and the relevant terms considering this relation are discussed.