ERDÉLYI, Krisztina. Practice based course of Information Technology Service Management for BSc students. Teaching Mathematics and Computer Science, [S. l.], v. 8, n. 2, p. 229–246, 2010. DOI: 10.5485/TMCS.2010.0250. Disponível em: https://ojs.lib.unideb.hu/tmcs/article/view/14876. Acesso em: 27 sep. 2024.