LAZÁNYI, Kornélia. Organizational consequences of emotional labour in mangenent. Applied Studies in Agribusiness and Commerce, [S. l.], v. 5, n. 3-4, p. 125–130, 2011. DOI: 10.19041/APSTRACT/2011/3-4/21. Disponível em: https://ojs.lib.unideb.hu/apstract/article/view/7743.. Acesso em: 7 may. 2024.