KOLOS, Krisztina; KENESEI, Zsófia. The role of emotions and perceived control in the recovery strategy of service companies. Applied Studies in Agribusiness and Commerce, [S. l.], v. 3, n. 3-4, p. 65–68, 2009. DOI: 10.19041/APSTRACT/2009/3-4/14. Disponível em: https://ojs.lib.unideb.hu/apstract/article/view/7515. Acesso em: 21 dec. 2024.